Heat Outdoors Handy Dryers
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Electric Patio Heater 'questions & answers'

Our Frequently Ask Questions

We answer the burning questions about electric infrared heaters, if you're looking for a patio heater or outdoor hearing in general it's important to know you've got the right energy source, power output and type of heat wave generated by the heater to best warm the area you're looking to heat.

Our focus in our FAQs is on commonly asked question on infrared and gas patio heaters, what makes it ideal for outdoors heating and what benefits when compared to other types of outdoor heaters. If you want to find out more about infrared light, it's worth checking out our article on the health benefits of infrared.

Installation

Can I Attach My Heater Under An Awning?

Maybe! Unfortunately every awning installation is different, which means that th...
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How Do You Attach The Extension Cable?

In order to comply with current UK/EU safety standards, no portable electrical device - inclu...
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How Many Patio Heaters Will I Need To Heat My Area? How Do I Calculate What's Needed?

How many patio heaters will I need to heat my area? How do I calculate what's needed? The easiest answe...
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How high should my Patio Heater be fixed?

How high should my patio heater be fixed from the ground? Most heaters should be mounted from 2.2M to 2.5M h...
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Can I mount an outside heater inside my gazebo?

Can I mount an outdoor heater inside my gazebo? Yes! You can mount your heater to practical...
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Can I use my Patio Heater indoors?

Can I use my patio heater indoors? A question we are often asked is are infrared heaters safe indoors? - ...
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Most Suitable Patio Heater For A Cantilever Parasol And Will The Parasol Heater Fit?

The Shadow 3kW Parasol Heater is designed to be fitted to the central post of the parasol and they wor...
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How big an area will a Patio Heater heat?

We try to give a guide on many heaters however, in reality this is very difficult as everyone has a different idea of...
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What type of installation is needed and can I do it myself?

What type of installation is needed to install a patio heater and can I do it myself? Above 3kW and it is a ...
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Do I need an electrician to install the heater?

Do I need an electrician to install my patio heater? A simple basic heater simply plugs into a standard...
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What clearance do I need around the Patio Heater?

What level of clearance do I need around the patio heater? In general the answer is approx. 30...
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What level of heat do I need?

How much heat do I need from my patio heater? This is a fair question that is almost impossible to answ...
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Can I put a Shadow Patio Heater on a stand

Do Shadow Patio heaters fit on a stand? Yes is the simple answer. We stock a wide ...
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Which stand is the best?

Which patio heater stand is best? There isn’t an easy answer to this question... E...
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Can I put a double Patio Heater on a stand?

Can I put a double Shadow Patio Heater on a stand? Yes, but not all stands are sturdy and strong...
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Can I Install My Patio Heater On A Fence, A Wooden Pergola Or A Wooden Post?

Can I install a patio heater on a fence, wooden post or wooden pergola? The simple answer is y...
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A Patio heater is tripping the circuit. How do I fix this?

Overcoming unwanted tripping Initially, if a heater is tripping a circuit there are a couple of checks that can be made...
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What if it's raining, can I install heaters anywhere?

Many heaters are specifically designed to run in very wet environments and you will find seve...
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Can electric heaters be wired together & can they then be plugged into a standard 13A socket using a standard three pin plug?

The simple answer is yes they can be, so long as the combined power they are drawing does not exceed 13 Amps. 13 Amps...
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Can the heaters be wired together or must they all be individual and how do I know if I can put a plug on and use it on a normal 13A socket?

If in doubt, always seek the advise of a qualified electrician, however, as a general rule, a standa...
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Usage

Can Infrared Patio Heaters Affect My Skin And Give Me A Tan Or Sunburn?

No, not at all. The infrared heat that these heaters emit comes off them in a light wave form, and is actually design...
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Can a patio heater be used in a garage

Infrared Heaters are a perfect solution for garages or small workshops. They heat the person and not the air and c...
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Can patio heater be used on wood deck

Yes all our electric infrared patio heaters and gas patio heaters can use used on either wood desking or composite deck...
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Can patio heaters be used under a roof

Electric infrared patio heaters can be used under a roof provided the manufactuers clearance dirtances are carefully fol...
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Is Infrared Heating Safe

Infrared heaters are becoming a very popular heater in the UK. Old style convection heaters like radiators heat the air ...
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Product

How Does The Three-Way Rocker Switch Work?

How does the three way rocker switch work? Many of our remote control heaters have a 3-way roc...
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What Benefit Is There In A Remote Control?

Many of our heaters are available with (or without) remote controllers. The controllers will ...
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What Gas Bottle Do I Need And Where Can I Get The Gas From?

Patio Gas – 13 kg (usually in a green bottle) All of our gas powered patio heater...
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What Is The Difference Between A Carbon Lamp And Your Shadow ULG / All Basic Heaters Next To Each Other?

What Is The Difference Between A Carbon Lamp And Your Shadow ULG Infrared Heater? The differen...
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Does my Patio Heater come with a plug?

Does an electric patio heater come with a plug? All of our heaters up to 3 kilowatts come wit...
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Are batteries included?

Are batteries included with my patio heater? Not usually. Because we order and ship in large ...
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How long is a Patio Heater cable?

How long is a patio heater cable? The cable is a standard 1.8M on all of our heaters due to EU regulat...
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Do Patio Heaters Come With Brackets?

Do patio heaters come with brackets? Yes they do. All of the Shadow range are supplied with an L-shape...
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Do Patio Heaters come with wall brackets?

Are your Patio Heaters supplied with wall brackets? All our infrared heaters that are designed to...
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Are your Patio Heaters infrared?

Are your patio heaters infrared? What is infrared? All of our electric patio heaters are infrared. In f...
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Do Electric Patio Heaters Have Covers?

No Electric heaters would not be considered safe if they had any form of cover and would f...
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How can a heater without a glass front be water and weatherproof?

In the weatherproof models the heating lamp itself does not get anywhere near as hot as a conventional...
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How Long Do Patio Heaters Take To Warm Up

How long do electric patio heaters take to warm up? The answer is different for different types of heat...
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Can Heaters Be Controlled Automatically And What Sort Of Controls Are Available, Especially For Bars, Pubs And Clubs.

Can patio heaters be controlled remotely and what type of controllers are available, especially for pubs, bars ...
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Ordering and Delivery

Chasing delivery on pre orders - where is it?!

On some occasions heaters are in short supply and we offer customers the opportunity to purchas...
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Do you deliver to Ireland and the EU?

Yes, we do deliver to Ireland and the rest of the EU. However, since Bexit the costs of delivering to the EU have inc...
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Do you sell without VAT to the EU, Ireland, Jersey, Guernsey, IoM and the rest of the world?

Yes we do. We must have proof of export which is usually obtained by using our delivery service. If you want to use y...
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Environment and Economy

How Environmentally Sound Are Electric Infrared Patio Heaters, Especially Compared With Gas Patio Heaters?

How environmentally sound are electric infrared patio heaters, especially compared with gas patio heaters?...
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Will the heat affect my plants/flowers?

Yes, if the plants or flowers are too close. If you mount a heater in close proxi...
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What Is The Cost Of Running An Outdoor Infrared Heater?

No, patio heaters are not dangerous… Unless, as is the case with all gas and electric applian...
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What is the cost of running a gas patio heater?

This depends on the power of your gas heater. Typically a 13Kg propane gas bottle will last around 10 hours and cost ...
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Are infrared patio heaters dangerous and do they give off any fumes or radiation?

No, patio heaters are not dangerous… Unless, as is the case with all gas and electric applian...
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Can infrared patio heaters effect my skin and give me a tan or sunburn?

No, there is no risk of this whatsoever. Sun tans are derived from the UV spectrum of light w...
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How do Infrared Heaters Work?

Infrared heaters work in the same way as rays from the sun, by emitting harmless infrared radiation, which is absorbed b...
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Maintenance

How long will the lamps last?

How Long Will The Lamps Last? High quality lamps manufactured using the latest technology and ...
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How do I check the gas is not leaking?

Once a Gas Patio heater has been installed it is important to check that there are no leaks. The first test i...
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What Sort Of Maintenance Is Required?

What sort of maintenance is required for my patio heater? For an electric heater - very little...
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Commercial Use

Can I Make A Profit From Infrared Patio Heaters?

Yes This could be a direct profit by using a coin or token operated time switch f...
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What Patio Heaters are Best Suited For Commercial or Retail Environments Such as Pubs, Clubs, Restaurants And Bars?

Each of our “Shadow” range heaters has been designed for commercial and retail environments. ...
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Guide to choosing factory heating systems

What factory heating system works best? At Shadow Heating we will do everything to find you the ...
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How to choose Shadow Industrial Infrared Heating systems

Our specialists are here to help find the ideal Shadow Industrial heating system It can oft...
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How does infrared heat deliver efficiency?

Why is infrared heat much more efficient than other heating systems? If you've got a large indus...
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