Privacy Policy

Customer Services

How we process data

Heat Outdoors is committed to processing its user’s data fairly, lawfully and securely. This privacy policy covers Heat Outdoors Limited and its websites:


The lawful basis Heat Outdoors Ltd deems necessary for processing your data will always fall into one of two lawful purposes outlined in the GDPR (General Data Protection Legislation) which are ‘legitimate interest’ and ‘consent’.

Where we use ‘consent’ as lawful basis for processing data, the data is processed in accordance with this privacy policy.

Where we use ‘legitimate interest’ as lawful basis for processing data, we have completed a legitimate interest assessment (LIA) to determine whether it is necessary for us to process the data and process the data in accordance with this privacy policy.

You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

What data to we keep?

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. Where we do collect personally identifiable data it is collected via clearly marked input forms on our websites with appropriate opt-in selections for each user to select their individual contact preferences.

The type of information that we will collect will include:

  • Your title and name
  • Billing and Delivery Address
  • Contact telephone numbers
  • Company information where applicable
  • E-mail address
  • Order and Payment details
  • Order History

The contents of this site and other publications from Heat Outdoors Limited are owned or licensed to Heat Outdoors Limited or are used with permission by the owner. Reproduction strictly by permission only.

Individuals registering their details or subscribing to receive marketing communications online may do so on the understanding that they are aware of the intended purpose for the collection and processing of data as outlined in this privacy policy. They will be sent further information / communication via email or direct mail.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. Heat Outdoors Limited is not responsible for the policies of any linked third party sites.

Storing your data when you use our websites

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whilst using our services, e.g. (registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data in your browser window. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Storing your data for other purposes

You will get the opportunity to opt-in for your data to be used for our own marketing purposes, where we use third-party data processors to conduct marketing via digital channels, your information may be transferred securely to these data processors but explicitly only accessible and usable by Heat Outdoors Limited to conduct market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.

From time to time your data may be used in order to conduct automation and/or user profiling to deliver relevant information, offers or services from Heat Outdoors Ltd and our websites. In order to carry out this type of automation it may be necessary to use your personal data, order history and user data gathered whilst you’re using the websites.

If your data is already securely stored for any of the lawful means mentioned above you will have the opportunity to opt-out of any further communication by clicking on any of the clearly labelled unsubscribe links within the content of our campaigns. You can also opt-out by sending such request to [email protected].


Cookies are placed / collected to monitor visits but not used to store personal data. For full details of how we use cookies, click here to view our complete cookie policy.


We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that third parties cannot read it. Depending on the browser you use to view our websites, you will find the necessary secure SSL symbol near the address bar which signifies that you’re using the websites using SSL.

We take the security of the data you provide us very seriously. As well as the methods above which ensure your data is collected securely we implement strict measures to continually secure it, prevent any data breach and report any breach to the ICO as soon as it occurs if such a breach occurs.

Access to information

We will strive to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:

  • Sending an email to [email protected]
  • Writing to this address Heat Outdoors Limited, 12 Church Street, Bishops Stortford, Herts, CM23 2LY

We will provide you with a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request.

Requests to opt-out of any communication from Heat Outdoors will usually be immediately actioned if activated via an unsubscribe link or with 48 hours when notified directly.

In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.

We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.

If you should have any queries regarding our privacy policy or terms and conditions, please contact or write to our Customer Service Department.

If you are currently receiving information from us and would prefer not to, please click on the unsubscribe link placed at the bottom of all our emails to you.

Heat Outdoors Limited
Unit 9 Stort Valley Industrial Estate
Stansted Road
Bishop's Stortford
CM23 2TU

Office Hours: Our Customer Service Department operates from 9.30AM to 5:30PM Monday to Friday, (GMT, BST).

Copyright ©

The contents of this site and other publications from Heat Outdoors Limited are owned or licensed to Heat Outdoors Limited or are used with permission by the owner. Reproduction strictly by permission only.