Orders
We are pleased to accept orders by either Online transaction (secure server)
or e-mail (unsecure). Please refer to our latest catalogue or payment section
for details. All credit / debit card transactions are subject to validation
checks and are authorised by the card issuer. We accept MasterCard, Visa,
Delta, Maestro and Solo. If the issuer of your card refuses to authorise
payment to us, we will not be liable for any delay and / or non-delivery of
your order. No orders will be accepted or processed without a valid card
payment in the name of the registered cardholder.
Delivery
Items ordered will be delivered as soon as possible in accordance with the
requested delivery service. Charges for the different delivery services can by
obtained from our Customer Service Department and are also listed within the
current main catalogue. All delivery charges are subject to change without
prior notice. Every effort is made to ensure that delivery is made within the
estimated time scales and a maximum of thirty days. All goods are subject to
availability. In the event that we are unable to supply your goods within
thirty days, we will inform you immediately and advise you of the expected
delivery date. Outstanding orders / items can be cancelled at any time. In
instances where payment has already been made, (Post Orders with a cheque), an
alternative or refund in full for the item(s) concerned will be given. In the
event of any goods delivered by us being damaged in transit, deficient of
items shown on the delivery note or failing to match the items ordered by you,
then such details must be notified by you to us within seven working days of
receipt. If we receive no such notification the customer will be deemed to
have accepted the items as satisfactory. We cannot be held liable for any
consequential loss caused by late delivery or failure to deliver by the
company's appointed carrier. Liability in such cases is limited to the value
of those items, which are shown to have not been received by the customer.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from www.heat-outdoors.co.uk and strive to offer you excellent quality, value and
service at all times. If you wish to return an item for exchange or you have
decided not to keep it, please complete the details on the reverse side of
your delivery note and send it back to us together with the products original
packaging and labeling within 14 days. We will exchange or offer a credit/refund less a 20% re-stocking charge for the cost of
the item(s) as appropriate. All returned goods must be in a new and unused condition
together with a copy of your original receipt.
If you wish to return any item
due to it being faulty, please complete the details on the reverse side of
your delivery note giving details of the fault and send it back to us together
with the item in its original packaging, where possible, within 28 days. We
will exchange the item or refund the full cost including any delivery charges
incurred where appropriate. If you are in any doubt, please contact our
customer service department. We are here to help you. We recommend that all
items returned to us be sent recorded delivery with insurance paid as a
minimum. Your local Post Office will be able to advise.
Products
Products are sold singly unless otherwise stated and are not always available.
Every effort is made to ensure the colours depicted on the site match as
closely as possible to those of the actual product. Due to technical
limitations,
some colours may vary.
Guarantee
All products offered are guaranteed for a period of twelve months unless
otherwise stated from the date of the original invoice against failure to
provide reasonable wear owing to defective workmanship or materials. The
guarantee excludes faults caused by accident, neglect or misuse. In the event
of a warranty claim, please return the item with a copy of the original
receipt to either the location the item was purchased from or to:
Heat Outdoors Limited
12 Church Street
Bishops Stortford
Herts
CM23 2LY
Please identify clearly the area or part that has failed. All items must be
returned in a clean, dry condition, otherwise they may be returned to you
without attention. Further advice is available by contacting our Customer
Service Department during office hours.
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